Service Engineer: North American Headquarters, Bartlett IL 60103

Job Category: Service. Full-time employee.
We are looking for a committed, customer-focused Service Engineer to support our installed ultrasonics welding systems in North America.
COMPANY With over 45 years of research and development experience, Herrmann Ultrasonics is recognized as the technology leader in ultrasonic plastic welding. Our advanced technology in machinery and applications have enabled us to become one of the largest manufacturers of ultrasonic welding systems for plastics, nonwovens, and packaging applications. Our worldwide headquarters is located in Karlsbad, Germany, with other global locations. The North American headquarters is located in a new 20,000 square foot facility in Bartlett, IL. We at Herrmann take great pride in providing the world's finest ultrasonic plastic welding equipment and unparalleled technical assistance. Ultrasonic welding is used in the manufacturing process to assemble plastic components. Markets served include manufacturing of electronic, automotive, appliance and consumer products, with an emphasis on medical device manufacturers.
POSITION
The candidate will work out of our Bartlett, IL headquarters reporting to the Service Manager. Responsibilities include:

Customers visits as needed to support sales & service of Herrmann Ultrasonics’ products. This position will involve overnight travel of up to 50%.

Set-up, installation and final process optimization of computer controlled ultrasonic welding equipment.

Performing and documenting ultrasonic test welds.

Provide process-related support to customers by e-mail, fax, telephone and/or in person.

Interface with our world headquarters in Germany regarding clarification of technical details, optimization of weld processes and finding technical solutions for our customers.

Working closely with our sales staff to provide adequate and timely support.

Assisting with technical trainings and customer seminars.

QUALIFICATIONS
At least 5 years experience in servicing and trouble-shooting of manufacturing equipment. Electrical and mechanical abilities, computer literacy along with knowledge of hydraulics, pneumatics, and basic PLC knowledge are desired. An understanding of plastic materials and mechanical / electrical aptitude are a plus. An Associate Engineering degree is required, a BS in an engineering related field is preferred.
Other Requirements:

Knowledge of Microsoft Outlook, Word, Excel and PowerPoint

Ability to give technical presentations and conduct technical trainings and seminars

Spanish language skills highly desirable, German is a plus

COMPENSATION

We offer an above average compensation package including bonus potential. Reimbursed business mileage, expenses, laptop computer and cell phone are provided. 401(k), paid vacation and holidays, health, life, dental and disability insurance are among the benefits offered. For non-U.S. citizens, we will provide an employment-based visa and we are willing to sponsor employees who are trying to receive their US Green Card. Qualified candidates please submit your resume as a Word Document to: jobs(at)herrmannultrasonics.com

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